Frequently asked questions

Where is the salon situated?

6 Mill Lane, Enderby. LE19 4NL
See our contact and directions page for more information and for google maps.

Where can I park?

We have an off road car park tucked away at the back of the salon which is free for our clients.

I want to cancel or rearrange my appointment, what do I do?

Please call us as far in advance as possible, we will do our best to rearrange a more convenient time for your appointment. If sent to the answer machine please leave your name and treatment time for cancellation and your number if you'd like us to call you back to rearrange. We have recently enforced a cancellation policy, we kindly ask for 48 working hours notice.

Do you accept credit/debit card?

Yes. We have a card machine for payments, or you can choose to pay with cash. Alternatively you can pay with any valid vouchers. We also offer contactless payment.

Do you sell gift vouchers and how do I buy them?

We sell our gift vouchers in the salon so you can come in to get one, call us so we can make them in advance, or order online via the vouchers page and pay on collection.

How can I decide what voucher to buy for a friend/family member?

If the recipient has been to us before we can let you know what treatments they usually have to help you decide. Alternatively, you can buy a voucher without a specific treatment so they can choose what to pamper themselves with.

How long are the vouchers valid for?

Our vouchers are valid to use for six months unless otherwise specified, however any vouchers for the value of £100+ will be valid for 12 months.

When is reception open?

Currently 9.30am - 1.30am on Saturday mornings. There are no set times during the week at present though there are therapists around every day, however you can call us and we will arrange for a convenient time for you to come in.

Do I pay on the day?

Unless we direct otherwise you'll pay at reception after your treatment, you can pay in advance if you wish. Many people take this option when booking an appointment for a friend or family member.

How do I book an appointment?

You can book appointments in salon and over the phone. Outside of hours and when our therapists are in treatment please leave a message with your name and contact number and we will call you back. Alternatively you can email us or fill in our contact form on the contact page.

I want my first (or first with you) eyebrow/eye lash tint do I need a patch test?

Yes. Even if you have recently had one elsewhere you need a tint test at least 24 hours before your treatment to test for allergies. It doesn't take long to apply the tint for the test, call us to arrange a suitable time.

How do I remove my shellac?

See our shellac page or book in for a shellac soak off.

What do I do if my shellac chips?

If your shellac chips or comes off within two weeks of your appointment at essential call us to book straight in and we will rectify reasonable cases for free.

What is an essential e-member?

Sign up for our free e-membership for special offers, beauty tips and advice about spray tanning and waxing. You will not receive emails from us unless you subscribe to them separately.